Payment Methods
- Credit and debit cards: Visa, Mastercard
- Digital wallets: Google Pay, Apple Pay
- Online payment link or card machine
- Cash payment at pickup time
- ATM deposit or bank transfer
Note: 5% VAT applies to card and online payments.
- Refund Policy
Refund Policy
Find out how to pay for your tour, how much is refunded if your plans change, and how refunds are paid back. Please read this refund policy together with our cancellation policy and terms and conditions.
Last updated: October 2026
Our Refund Policy at a Glance
This refund policy explains how you can pay for a tour with Desert Leap Safari Tourism L.L.C., how much is refunded if plans change, and how and when refunds are paid back to you.
The rules for cancelling or rescheduling a booking are set out in full in our cancellation policy. If anything on this page and the cancellation policy ever differ, the cancellation policy applies.
Refund Amounts
- Cancelled 48+ hours before the tourFull refund
- Cancelled 24–48 hours before the tour50% refund
- Less than 24 hours / no-showNo refund
Free rescheduling and other options are explained in the cancellation policy.
How Refunds Are Paid
- Refunds are returned to the original payment method.
- Refunds are processed within 7–10 business days of confirmation.
- Bank and payment gateway fees are non-refundable.
No-Shows & Unused Services
If you do not turn up for your pickup or tour, it is treated as a no-show and no full or partial refund is given.
The same applies to any unused part of a booking, including desert safaris, city tours and dhow cruises.
Tours Cancelled or Changed by Us
We may cancel or reschedule a tour due to bad weather (such as sandstorms or heavy rain), safety concerns, operational issues or force majeure. If we cancel your tour, you can choose:
Reschedule to another date Full refund
Right to cancel or amend tours: Desert Leap Safari Tourism L.L.C. reserves the right to cancel or amend any tour at any time. Amendments may include changes to the itinerary, pickup or start times, vehicles, campsite or included activities. If we cancel a tour, you may choose to reschedule or receive a full refund as set out above.
How to Request a Refund
Contact us by WhatsApp, phone or email with your name, tour date and booking reference. Once we receive your request, our team will confirm the cancellation by email or phone and tell you whether a refund or any charge applies under this refund policy.
Travel Insurance
Desert Leap Safari is not responsible for any accident, damage or loss of personal belongings. We recommend taking out travel insurance to cover unexpected events during your trip.
Contact Us
Questions about our refund policy or a payment? Get in touch:
Refund Policy FAQs
How long does a refund take?
Refunds are processed to your original payment method within 7–10 business days. Your bank may take a little longer to show the amount on your statement.
Which payment methods do you accept?
We accept Visa, Mastercard, Google Pay, Apple Pay, online payment links, card machine payments, cash at pickup, and ATM deposits or bank transfers.
Is VAT charged on card payments?
Yes. 5% VAT applies to card and online payments.
Are bank or payment gateway fees refunded?
No. Bank and payment gateway fees are charged by the payment provider and are non-refundable.
Will I get a refund if my tour is cancelled because of weather?
Yes. If we cancel your tour because of weather, safety concerns or other reasons, you can choose a full refund or a new date.
Do I get a refund if I miss the pickup?
No. Missing the pickup or not turning up for the tour counts as a no-show, and no refund is given under our refund policy.
For general information on consumer rights in the UAE, see the official UAE government consumer protection page.
Related Policies & Tours
By booking a tour with Desert Leap Safari, you agree to this refund policy, our cancellation policy and our terms and conditions.