Privacy Policy

1Information We Collect

We may collect the following categories of personal information, depending on how you interact with our website and services.

1.1 Personal and Contact Information

When you make a booking or contact us, we may collect:

• Full name
• Email address
• Telephone or mobile number, including your WhatsApp number if you share it
• Nationality, where requested during booking
• Hotel, residence or other pickup address
• Booking date, tour selection and number of guests
• Relevant preferences or special requests you choose to provide

1.2 Booking and Transaction Information

We may collect information needed to manage your reservation, including booking references, selected packages, payment status, transaction records and customer service correspondence.

Online card payments are processed by our payment provider, Stripe. Card details are entered into Stripe's secure payment form, and we do not store full payment card numbers or card security codes on our own servers.

1.3 Technical and Website Usage Information

When you visit our website, certain information may be collected automatically, depending on the technologies enabled on our site. This may include:

• IP address and browser type
• Device and operating system information
• Pages visited and interactions with our website
• Referring website or traffic source
• Cookie identifiers and website performance data

We use this information where appropriate to maintain website functionality, understand website usage, improve performance and protect against fraud or security threats.

2How We Use Your Information

We may use your personal information for the following purposes:

• Booking management: to process reservations, confirm availability, arrange tours and coordinate pickup and drop-off.
• Customer communication: to respond to enquiries, send booking confirmations, provide tour updates and assist with changes or cancellations.
• Payment processing: to facilitate payments, refunds and transaction verification through our payment provider.
• Service improvement: to understand customer needs and improve our website, booking process and tourism services.
• Customer support: to respond to complaints, resolve booking issues and provide assistance before and after your tour.
• Marketing communications: to send promotional messages where permitted by law and, where required, with your consent. You can opt out at any time.
• Legal and security purposes: to comply with applicable laws, maintain business records, prevent fraud and protect our rights and the rights of others.

We use personal information only for appropriate purposes and in accordance with applicable legal requirements.

3Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions and improve your browsing experience. Depending on the tools enabled on our website, these technologies may be used to:

• Remember certain website preferences, such as your selected language.
• Support website security and functionality, including spam protection on our forms.
• Understand website traffic and visitor interactions.
• Measure advertising performance and campaign effectiveness.

Some cookies are set by third-party services integrated into our website, which may include Google Ads conversion tracking, Google reCAPTCHA on our contact forms, embedded Google Maps and embedded YouTube videos. These providers process information under their own privacy policies.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

4Booking Forms, WhatsApp and Other Communications

You may contact Desert Leap Safari through our website forms, email, telephone, WhatsApp or other communication channels we make available.

When you contact us, we process the information you provide to respond to your enquiry, manage your booking, coordinate your tour or address a customer service request.

If you use WhatsApp or another third-party messaging service, your communications may also be subject to that provider's privacy policy and terms.

5How We Share Your Information

We do not sell your personal information to third parties. We may share relevant information with trusted third parties when reasonably necessary to operate our business and provide our services.

5.1 Payment Service Providers

When you make an online payment, our payment provider (Stripe) processes the information needed to complete and verify the transaction. Its own privacy policy and security practices also apply.

5.2 Tourism and Operational Service Providers

Where necessary to deliver a booking, we may share relevant information with drivers, tour guides, transportation providers, camps, activity operators or other service providers involved in your selected experience. For example, your name, contact number, guest count and pickup location may be needed to coordinate your desert safari.

5.3 Website and Technology Providers

We use website hosting providers, security services, email services, analytics and advertising tools, booking systems and other technical providers to maintain our website and operate our business. Their access to personal information is limited to what is reasonably necessary for the relevant service.

5.4 Legal and Regulatory Requirements

We may disclose personal information when required by applicable law, a lawful order or a competent authority, or when disclosure is reasonably necessary to protect our legal rights, prevent fraud or address security concerns.

6International Data Transfers

Some of our service providers may process or store information outside the United Arab Emirates. Where personal information is transferred internationally, we take the measures required by applicable law to protect that information and ensure that any required transfer conditions are met.

The privacy laws that apply to a third-party provider may differ from those that apply in the UAE.

7Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing bookings, providing customer support, maintaining appropriate business records, resolving disputes and meeting legal or regulatory obligations.

The retention period depends on the type of information and the reason it was collected. When information is no longer required, we take appropriate steps to delete it, anonymise it or securely dispose of it, subject to any applicable legal retention requirements.

8How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, website security tools, encrypted (HTTPS) connections and the use of third-party providers that support secure transactions.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure, so we cannot promise absolute security. If you believe your personal information has been compromised in connection with our services, please contact us.

9Your Privacy Rights

Subject to applicable law and any relevant conditions or exceptions, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Object to, or request restriction of, certain processing activities where applicable.
• Withdraw consent where processing is based on consent.
• Request a copy of certain personal information where a legal right to data portability applies.
• Opt out of marketing communications.
• Submit a complaint to the relevant data protection authority where appropriate.

To exercise a privacy right, email us at info@desertleapsafari.com. We may need to verify your identity before responding. We will assess and respond to requests in accordance with applicable legal requirements. Some information may need to be retained where required by law or where necessary to establish, exercise or defend legal claims.

10Children's Privacy

Our website and tourism services may be used by families travelling with children. Booking information about children should be provided by a parent, legal guardian or other authorised adult.

We do not knowingly collect children's personal information for unrelated purposes. If you believe that personal information has been provided to us improperly, please contact us so that we can review the matter and take appropriate action. Where applicable law requires parental consent or additional safeguards for children's information, we follow those requirements.

11Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, maps or other online services. These services operate under their own terms and privacy policies. We do not control their privacy practices and encourage you to review their policies before providing personal information directly to them.

A link to an external website does not necessarily mean that Desert Leap Safari endorses that provider or assumes responsibility for its data handling practices.

12Marketing Communications

We may send information about our tours, special offers or services where permitted by law. You can stop receiving promotional emails or other marketing messages by following the unsubscribe instructions, where available, or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential messages about an existing booking, payment, safety notice or customer service request.

13Applicable Privacy Law

Desert Leap Safari Tourism L.L.C. operates in Dubai, United Arab Emirates. We handle personal information in accordance with the privacy and data protection laws that apply to our business and the relevant processing activities. Depending on the circumstances, this may include applicable UAE federal data protection legislation and other relevant legal requirements.

Nothing in this Privacy Policy is intended to exclude or restrict any privacy or consumer right that cannot lawfully be excluded or restricted.

14Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers or applicable legal requirements. The updated version will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.

15Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is handled, please contact:

Desert Leap Safari Tourism L.L.C.

• Email: info@desertleapsafari.com
• Phone: +971 56 863 0329
• Reservations: +971 50 198 3380
• Address: Shop V034, Russia V04, International City, Dubai, United Arab Emirates
• Website: desertleapsafari.com

We review privacy enquiries and respond in accordance with applicable legal requirements. See also our Terms and Conditions, Refund Policy and Cancellation Policy.