We understand that plans can change. Below are our clear terms for cancellations, rescheduling, and refunds.

Guest-Initiated Cancellation

• 48+ hours before tour: Full refund.
• 24–48 hours before tour: 50% refund.
• Less than 24 hours / No-show: No refund.

Rescheduling

You can reschedule once for free if requested at least 24 hours before the tour (subject to availability). Requests made within 24 hours will be treated as cancellations.

Company-Initiated Cancellation

We may cancel or reschedule tours due to bad weather, safety concerns, operational issues, or Force Majeure. Guests can choose between:

• Rescheduling to another date
• Full refund

Refund Process

• Refunds are processed to the original payment method within 7–10 business days.
• Bank/payment gateway fees are non-refundable.

Group & Private Bookings

Bookings for 10+ participants or private tours may have separate terms provided at the time of booking.

Governing Law

This policy is governed by the laws of the United Arab Emirates. Any disputes will be handled by the Courts of Dubai.